Refund, Return & Cancellation

Made-to-order food

Every plate at Momo Bazaar is cooked fresh after you order. Because of this, we cannot accept returns on food that has been picked up or consumed.

When we will refund or remake your order

• The order is wrong (missing item, wrong dish, wrong variant).
• The food has a genuine quality issue (under-cooked, spoiled, foreign object).
• You were charged for an item that was unavailable at pickup.

Report the issue at the branch counter on the same day, or call the branch within 2 hours of pickup. Please bring the remaining food and your order token / receipt so we can verify and resolve it on the spot.

How refunds are issued

• Card / online payment: refunded to the original card. Processing time 5–10 business days, depending on your bank.
• Cash: refunded in cash at the branch.
• Alternatively, we are happy to remake the item or offer store credit of equal value.

Cancellations

You can cancel a pickup order any time before the kitchen starts cooking it — just call the branch listed on your order. Once cooking has started, the order cannot be cancelled because the food has already been prepared for you.

Chargebacks

Please contact us first so we can fix the problem directly — it's almost always faster than a card dispute.

Contact

Call the branch where you placed the order, or email momobazaaroshawa.ca@gmail.com. Branch phone numbers are listed on our Contact page.